BKRGuides

Privacy Policy

Last updated: November 21, 2025

This Privacy Policy explains how BKRGuides, operated under BulTrips Ltd. (“we”, “our”, “the Company”), collects, uses, and protects your personal data when you visit our website or use our services.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Bulgarian data protection laws.

1. Who We Are

BKRGuides is a Bulgarian incoming tour operator specializing in motorcycle tours and rentals.

The brand is owned and operated under BulTrips Ltd., headquartered in Sofia, Bulgaria.

If you have any questions about this policy, you may contact us at:
📧 ask@trips-bg.com
📍 Sofia, Bulgaria

2. Information We Collect

We collect data in the following ways:

2.1 Information You Provide Directly

  • Name and surname
  • Email address
  • Phone number
  • Message details sent through our contact form
  • Rental or booking details (dates, motorcycle selection, etc.)

2.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time spent on the website
  • Referring website

We use cookies and similar technologies to improve website performance and user experience.

2.3 Booking Data via Bokun

When you book a tour or rental via Bokun, their platform may collect:

  • Payment details
  • Booking information
  • Personal data required for booking

Please refer to Bokun’s Privacy Policy for details on how they process your data.

3. How We Use Your Information

We use your personal data only for purposes that are necessary and lawful, including:

  • Responding to your contact or rental inquiries
  • Processing your bookings
  • Providing customer support
  • Sending booking confirmations or updates
  • Improving our website and services
  • Meeting legal and regulatory requirements

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal grounds:

  • Contract necessity – to process bookings or rental requests
  • Legitimate interest – improving our website and protecting our systems
  • Legal obligation – retaining invoice or travel-related records
  • Consent – when you submit your information via the contact form

5. How We Protect Your Data

We take appropriate measures to protect your personal information, including:

  • Secure servers
  • Encryption where possible
  • Limited access to internal staff
  • Regular security audits

Although we take security seriously, no transmission method is 100% secure.

6. Data Sharing

We may share your data with:

  • Bokun (for booking processing)
  • Travel insurance or accommodation partners (only when required for your tour)
  • Payment processors
  • Legal authorities, if required by law

We never sell your data to advertisers or external marketing companies.

7. Data Retention

We retain your personal information only for as long as necessary:

  • Booking and payment information: required by Bulgarian law (usually 5–10 years)
  • Contact form submissions: up to 24 months
  • Analytics data: as per standard cookie retention policies

After the retention period, your data is securely deleted.

8. Your GDPR Rights

As an EU resident, you have the right to:

  • Access your personal data
  • Request correction of incorrect data
  • Request deletion (“right to be forgotten”)
  • Object to processing
  • Restrict processing
  • Request data portability

You may exercise these rights by contacting us at ask@trips-bg.com.

9. Cookies

We use cookies to improve user experience, analyze website traffic, and support essential features.

You can control cookie settings through your browser or device.

10. Third-Party Links

Our website may contain links to third-party sites such as:

  • Bokun
  • Partner websites
  • Social media platforms

We are not responsible for their privacy practices. Please refer to their respective privacy policies.

11. Children’s Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will always be posted on this page with a new “Last Updated” date.

13. Contact Information

If you have questions or wish to exercise your GDPR rights, please contact us:

📧 ask@trips-bg.com
📞 +359 888 898 318
📍 Sofia, Bulgaria